Rabbits Full of Magic

14 March 2009

 

Spirit Air is Hell

When I was buying tickets to New York I checked the popular tickets sites for a deal because I don't mind waking up at the crack of dawn or sitting in a more cramped airplane if it means a hundred dollars less on my ticket. I ended up settling for Spirit Air and it was a HUGE mistake. My flight home wednesday was delayed with no notice (I checked online before I went to the airport) for three hours, then after an hour or two of waiting everyone with connecting flights was told they would have to rebook. They didn't put me up in a hotel, they didn't give me vouchers, cab fare, or any help. I ended up getting a flight for Friday and I wondered what I would have done if I didn't have so many friends being so cool as to let me stay with them when I was in town.

Friday morning the 1 1/2 hour trip via public transportation to the airport ended with me arriving with only half an hour before the flight, which I would have made considering the 10 minutes it later took to walk through security and all the way to the gate. Instead the computer consoles flashed a "Too late to check in" and told me to talk to the ticketing agent. I waited in a line for 5 minutes and handed the guy my ID and info and he just said "You're late" in a monotone voice. I said, "Well my flight was delayed Weds and I still have 20 minutes to get on the plane so can you check me in? I dont have any bags that need checking I just need my ticket." and he came back with "You're late" again. It was very rude. I was promptly informed that I needed to buy a new ticket and that it would cost $290. I asked if there were any other dates and he very slowly and slumberly looked through his system and wasn't very much help beyond hinting at a possible flight monday. He told me to check Airtran because they fly to Atlanta all the time and I ran over to the Airtran counter. The ticket was 70 dollars more otherwise I would have purchase the Airtran one.

After all of this I made it to the gate with a few minutes left to watch my original flight leave while some angry travelers with flights to Atlanta protested something to the people in charge. Upon arriving for my connection in Fort Lauderdale I realized that the flight I was about to get on was the flight I was originally (re)booked for.

I plan on protesting this as soon as it goes through my credit card, and advocating a boycott on all Spirit Air flights. Aside from all of this, none of the flights had adequate room for carry-ons so they ended up making people check their bags against their will. Also they did not serve any free water on, instead having their flight attendants selling drinks and snacks for purchase on credit card only, at every possible moment during the flight. My entire experience with Spirit Air has been that of total disrespect towards me the customer. I will never fly with them again and I hope anyone reading this will spread the word.

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